Some negotiations are easy. Others are more difficult. And then there are situations that seem completely hopeless. Conflict is escalating, people are getting aggressive, and no one is willing to back down. And to top it off, you have little power or other resources to work with. Harvard professor and negotiation adviser Deepak Malhotra shows how to defuse even the most potentially explosive situations and to find success when things seem impossible. Malhotra...

When it comes to negotiation, there is an ugly double standard. As women, if we make concessions to further a deal, we're viewed as weak. But if we play hardball, we can be seen as overly aggressive-and the strategy backfires. No wonder most women hate negotiating. In Your Own Terms, negotiation expert Yasmin Davidds helps women strike a balance, merging our natural strengths (collaboration, relationship building, listening) with a firm grasp of established...

Master negotiator and body language expert Williams teaches readers how to skillfully deal with bullies in different forms and environments and provides the answers they need to become a more effective negotiator when they are confronted by a bully.

Building community support, overcoming opposition, and getting approval for real estate developments are challenging, time-consuming and costly endeavors. Developers can overcome these challenges with the hands-on strategies and tactics covered in Yes Vote: The Public Hearing Plan for Developers. Real estate developers must get approval for their real estate developments at a public hearing so that they don't lose money, lose face, and alienate...

"Should governments talk to terrorists? Do they have any choice? Without doing so, argues author Jonathan Powell, we will never end armed conflict. As violent insurgencies continue to erupt across the globe, we need people who will brave the depths of the Sri Lankan jungle and scale the heights of the Colombian mountains, painstakingly tracking down the heavily armed and dangerous leaders of these terrorist groups in order to open negotiations with...

William Ury, co-author of the international bestseller Getting to Yes, returns with another groundbreaking book, this time asking: how can we expect to get to yes with others if we haven't first gotten to yes with ourselves? Renowned negotiation expert William Ury has taught tens of thousands of people from all walks of life-managers, lawyers, factory workers, coal miners, schoolteachers, diplomats, and government officials-how to become better negotiators....

During his forty-year career at General Electric, Welch led the company to year-after-year success around the globe, in multiple markets, against brutal competition. His honest, be-the-best style of management became the gold standard in business, with his relentless focus on people, teamwork, and profits. Since Welch retired in 2001 as chairman and CEO of General Electric, he has traveled the world, speaking and answering questions. Now, he has written...

The popular The Mediator's Handbook presents a time-tested, adaptable model for helping people work through conflict. Extensively revised to incorporate recent practice and thinking, the accessible manual format lays out a clear structure for new and occasional mediators while offering a detailed, nuanced resource for professionals. Starting with a new chapter on assessing conflict and bringing people to the table, the first section explains the process...

"Asking for anything can be difficult, but those hard asks--promotions, love, money, help--the ones that have you thinking and rethinking in your head, biting your nails, and finding excuses not to ask, require a planned and proven approach. Ask expert Laura Fredricks understands the psychology of asking. She's raised more than a billion dollars for her clients, and in this, her most important book yet, she'll walk you through the process, starting...